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Shipping & Returns Policy
Welcome to Mixooq's Shipping & Returns Policy page. We want to ensure that your shopping experience with us is as smooth and hassle-free as possible, which is why we've outlined our policies regarding shipping, delivery, and returns below.
Shipping Policy:
- Processing Time: Orders are typically processed and shipped within 1-3 business days after payment confirmation.
- Shipping Methods: We offer various shipping methods, including standard shipping, expedited shipping, and international shipping. Shipping options and delivery times may vary depending on your location and the shipping method selected at checkout.
- Shipping Fees: Shipping fees are calculated based on the weight of your order, destination, and selected shipping method. You will be able to view the shipping costs at checkout before completing your purchase.
- Tracking Information: Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the status of your delivery.
Returns & Exchanges:
- 30-Day Return Policy: If you are not completely satisfied with your purchase, you may return it within 30 days of delivery for a full refund or exchange. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.
- Return Process: To initiate a return, please contact our customer support team with your order number and reason for return. We will provide you with further instructions on how to return the item. Please note that return shipping costs are the responsibility of the customer.
- Refunds: Once your return is received and inspected, we will process your refund within 5-7 business days. Refunds will be issued to the original payment method used for the purchase.
- Exchanges: If you would like to exchange an item for a different size, color, or style, please contact our customer support team to arrange for an exchange. Exchanges are subject to availability.
We hope this Shipping & Returns Policy page has provided clarity on our procedures. If you have any further questions or concerns, please don't hesitate to contact our customer support team for assistance. Thank you for shopping with Mixooq!
Shipping Policy:
- Processing Time: Orders are typically processed and shipped within 1-3 business days after payment confirmation.
- Shipping Methods: We offer various shipping methods, including standard shipping, expedited shipping, and international shipping. Shipping options and delivery times may vary depending on your location and the shipping method selected at checkout.
- Shipping Fees: Shipping fees are calculated based on the weight of your order, destination, and selected shipping method. You will be able to view the shipping costs at checkout before completing your purchase.
- Tracking Information: Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the status of your delivery.
Returns & Exchanges:
- 30-Day Return Policy: If you are not completely satisfied with your purchase, you may return it within 30 days of delivery for a full refund or exchange. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.
- Return Process: To initiate a return, please contact our customer support team with your order number and reason for return. We will provide you with further instructions on how to return the item. Please note that return shipping costs are the responsibility of the customer.
- Refunds: Once your return is received and inspected, we will process your refund within 5-7 business days. Refunds will be issued to the original payment method used for the purchase.
- Exchanges: If you would like to exchange an item for a different size, color, or style, please contact our customer support team to arrange for an exchange. Exchanges are subject to availability.
We hope this Shipping & Returns Policy page has provided clarity on our procedures. If you have any further questions or concerns, please don't hesitate to contact our customer support team for assistance. Thank you for shopping with Mixooq!